When you use our website ( or order products, you are sometimes asked to provide certain information, including, but not limited to, your name, address, phone number and e-mail address. These kinds of data will be considered as personal data under applicable data protection legislation.

Please consult the table below to see for which purposes we process (use, store, etc.) personal data.


Purpose Categories of Personal Data What’s it for? Retention period (max*)
Customer management (purchasing products, fulfilling orders, etc…) Identification data (name, address, telephone, …)
Electronic identification data (e-mail, IP-addresses, cookies, …)
This data is used to process orders and ship products to customers. It can also be used to respond to contact form or direct enquires.
Legal obligation to process data
Up to 10 years after date of last order or end of contract, unless longer period required by law or for litigation
Direct marketing** Identification data (name, address, telephone, …)
Electronic identification data (e-mail, IP-addresses, cookies, …)
Your contented agreement to sign up to elements such as newsletters for direct marketing.


We endeavour to ensure that personal information is kept as current as possible and that irrelevant or excessive data are deleted or made anonymous as soon as reasonably practicable. However, some personal data may be retained for varying time periods in order to comply with legal and regulatory obligations and for other legitimate business reasons. Where the personal data are no longer needed for the purpose for which they were collected, we delete your personal data with the exception of such data that we are required to retain for the purpose of contractual or statutory (e.g. taxation) retention periods (e.g. invoices). Data that is only retained because it is subject to a retention period is restricted from processing until the period expires and will then be deleted.

By visiting the Web Site, you acknowledge that you have (had the opportunity to) become familiar with Doublewicks privacy policy.

We reserve the right, at our sole discretion, to change, modify, add, or remove portions from this privacy policy at any time. We shall notify any such changes in according with applicable data protection legislation.

Cookie Policy for Doublewick

This is the Cookie Policy for Doublewick, accessible from

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Login related cookies
    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Forms related cookies
    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.We may store the submitted data from forms such as the contact form, get a quote and quick enquiry so that we can contact you in regards to your submission. The purpose of this data is so that we can contact you to either solve your enquiry or provide you with a quote. This information is NOT used for any other purpose, sold or distributed to any source, including third parties. This information is stored with password protection in the Microsoft cloud. You may contact us on if you wish to know what information is stored and request that it is deleted.
  • Site preferences cookies
    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • Cookies may be set via Facebook so that our live chat to messenger system can function. This is purely to make it easier for our customers to be able to contact us right away. We DO NOT store any details in relation to Facebook or have access to any Facebook related data. This is all handled via Facebook servers.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: